Improving Profitability of Very Small and Small Firms: The Impact of Qualiity Practices in the Human Resources Area


  • Ronald G. Cook Rider University
  • Radha Chaganti Rider University


This study compared the quality practices of very small and small firms in the human resources area. Hypotheses relating to empowern1ent, work teams, and training were developed and tested. An analysis revealed that there was a significant difference in empowerment practices between the two groups of firms, but no significant differences in team utilization or employee training. Profitability correlations divulged that team usage and certain aspects of employee training could improve profitability, depending on the size of the firm.


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