Service Characteristics and Yellow Pages Advertising Effectiveness


  • Kenny K. Chan California State University, Chico
  • Shekhar Misra California State University, Chico


Advertising  in the Yellow Pages often  constitutes an important  component  of promotional  strategy for many small businesses. For some, these directories may be their sole means of advertising. This stud y examines the role of consumer Yellow Pages in the information search patterns  of  an  increasingly important market segment , young adults, for a selected group of ten services. Findings from this stud y suggest that Yellow Pages are more likely to be used as an information source when subjects are searching for certain services than for other services. Furthermore, results indicate that certain characteristics of a service may influence the likelihood of a consumer consulting these directories. Practical implications on how to make the most out of  Yellow Pages advertising are discussed .


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How to Cite

Service Characteristics and Yellow Pages Advertising Effectiveness. (1991). Journal of Small Business Strategy (archive Only), 2(1), 1-14.