State of Information Technology in Small Retail and Service Businesses: An Exploratory Study

  • Alev M. Efendioglu University of San Francisco


During the recent years, there have been major changes in the availability and use of information technology by large businesses to gain efficiencies and competitive advantage over rivals. Some of the earlier research shows that this is not necessarily the case in small businesses. This study tries to identify the degree and the type of information technologies currently accepted and used by the small retail and service businesses.


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How to Cite
EFENDIOGLU, Alev M.. State of Information Technology in Small Retail and Service Businesses: An Exploratory Study. Journal of Small Business Strategy, [S.l.], v. 8, n. 2, p. 13-24, june 1997. ISSN 2380-1751. Available at: <>. Date accessed: 20 june 2019.