CROSS, R. L. Leveraging Intellect in a Small Business: Designing an Infrastructure to Support Today’s Knowledge Worker. Journal of Small Business Strategy, [S. l.], v. 8, n. 1, p. 15–34, 1997. Disponível em: https://libjournals.mtsu.edu/index.php/jsbs/article/view/356. Acesso em: 25 may. 2022.